Shipping Policy

WE ARE CURRENTLY SHIPPING ORDERS DAILY. THE PROCESSING TIME FOR ORDERS IS 1 TO 2 BUSINESS DAYS.

WE DO RESERVE THE RIGHT TO EXTEND PROCESSING TIMES IF THERE IS INCLEMENT WEATHER IN YOUR AREA DURING THE TIME OF ORDERING. WE WILL WAIT UNTIL IT IS SAFE TO GO AHEAD AND SHIP.

WE  PROVIDE GROUND ADVANTAGE SHIPPING WITH USPS. STANDARD DELIIVERY TIME IS BETWEEN 2 TO 5 DAYS.

WE ARE NOT RESPONSIBLE FOR LOST PACKAGES. PLEASE INQUIRE WITH USPS FOR ANY ISSUES OR CONCERNS WITH NON-ARRIVAL.

IF YOU EXPERIENCE MISSING MAIL WITH USPS, YOU CAN GO HERE TO FILE.

https://www.usps.com/help/missing-mail.htm

WE SHIP WITHIN THE UNITED STATES ONLY.

IF YOU NEED AN EXPEDITED ORDER OR HAVE ANY ADDITIONAL QUESTIONS, PLEASE REACH US AT: SUPPORT@NORDICWOODBONSAI.COM